Privacy Policy

Effective date: October 5, 2026

Total Tap Water Company, LLC (“Total Tap Water,” “we,” “us”) respects your privacy. This policy explains what information we collect through www.totaltapwater.com and our related communications, how we use it, and the choices you have.

Information we collect

Information you give us: your name, mobile phone number, email address, ZIP code or service address, the products or services you are interested in, and any message you send us through our forms, by phone, text, or email.
Text message consent records: when you opt in to text messages, we keep a record of your consent, including the date and time, the phone number, and the wording you agreed to.
Automatically collected information: basic website usage data, such as pages viewed, device and browser type, and approximate location, collected through cookies and similar tools.

How we use your information

To respond to your requests and schedule free water tests, estimates, and installations.
To send appointment confirmations and reminders, quote follow-ups, service updates, and requests for feedback or reviews, by phone, email, or text message (text messages only if you opted in).
To provide, service, and warranty the systems we install.
To operate and improve our website and services, and to meet legal and tax obligations.

Text messaging and your mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out of text messages at any time by replying STOP. For details about our text message program, see our SMS Terms.

How we share information

We do not sell your personal information. We share it only with service providers who help us run our business, such as our customer-management and messaging platform, email and scheduling tools, payment and accounting providers, and our installers, and only as needed for them to perform services for us. We may also disclose information when required by law or to protect our rights, customers, or the public.

Cookies

Our website may use cookies and similar technologies to keep the site working and understand how it is used. You can control cookies through your browser settings.

Retention and security

We keep your information for as long as needed to serve you, honor warranties, and meet legal requirements, and we use reasonable administrative and technical safeguards to protect it. No method of transmission or storage is completely secure.

Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, and you may unsubscribe from emails using the link in any email or from texts by replying STOP. California residents have additional rights under California privacy law, including the right to know what personal information we collect and to request deletion; we do not sell or share personal information for cross-context behavioral advertising. To make a request, contact us using the details below.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

Contact us

Total Tap Water Company, LLC
1248 San Elijo N., San Marcos, CA 92078
Phone: (858) 245-3913
Email: [email protected]
CA Contractor License #1045517